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Our process
Booking a trip with us is simple and seamless. Here’s how our process works.
Seamless & supported
From your first enquiry through to your trip’s final departure, we’re on hand for any support, guidance and information you may need. Every trip we plan is curated and planned with your input so that it suits your specific preferences, needs and interests.
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Step One
Initial enquiry
After your initial enquiry by email or phone call, we gather the facts around the trip you’re envisioning including your interests, country of interests, time frame, when you want to go and who will be in your group.
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Step Two
Itinerary planning
After gathering the necessary information, we compile a rough itinerary with our initial suggestions. Based on your feedback, we’ll make edits to the itinerary and costing to create a final draft.
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Step Three
Deposit & payment
Changes to the itinerary can be made up until payment of the deposit, which is 25% of the trip cost. Final payment is due 90 days before the trip departs.
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Step Four
Pre-departure
We send final departure information to you, along with the safari portal brochure and final invoice. Diane Dale is our point of contact in the UK for international enquiries, along with local travel representatives at each destination.
Our booking team
Meet the dedicated professionals who make your travel experience seamless, adventurous and truly extraordinary.
Gary J Strand
With over four decades of travel experience guiding like-minded adventurers through Africa, Gary brings his vast knowledge and creative flair to every journey he curates.
Hannah V Strand
Hannah’s profound connection with Africa and deep private guiding experience are the perfect combination for planning travel journeys that are truly one of a kind.
Hunter RJ Strand
With his passion for off-grid adventures, particularly in the Middle East, Hunter delivers extraordinary travel experiences exploring rugged natural beauty, authentic local cultures and true hidden gems.
Diane Dale
With deep experience in the travel industry, Di assists with brochure development, itinerary follow-up, and invoicing. She also provides guests with all pre-departure information to ensure a seamless trip.
FAQs
Have a question about our booking process? Read our most frequently asked questions below, or contact us if you need more information.
How long does the planning process take?
Privately guided trips normally take 18-24 months in advance to plan subject to the guides and destination availability, and the trip itinerary and costing typically takes around four weeks to finalise.
Can I make changes once I’ve booked?
You can make changes to your itinerary up until the deposit is paid, after which your trip details are considered confirmed and unchangeable.
What is the cancellation policy?
Deposits are non-refundable, so we encourage you to take out cancellation insurance to cover your own travel risks.
Do you charge for itinerary planning?
No, we don’t charge a fee for itinerary planning.
Should I take out travel insurance?
With the uncertainty surrounding world travel, we encourage all our guests to take out travel insurance to cover them for delays, cancellations, theft or other unavoidable events.
Do I have a point of contact while travelling?
Diane Dale is your point of contact in the UK while you’re travelling, along with local representatives at each destination.
Your exclusive travel adventure awaits
Ready to plan the ultimate travel adventure with Explorer? Start planning your journey today.
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